Refund policy

30-day returns, no drama. If the Mist Brush isn't right for you or your cat, you have 30 days from the day it's delivered to send it back for a refund.

What can be returned

Items in their original condition, with the box and everything that came in it. Brushes that have been used for a few sessions are fine; we only ask that they come back clean. Pur Clean bottles must be unopened.

How to start a return

Email support@thecatsociety.co with your order number and a sentence on why it's coming back. We'll reply within one business day with the return address and instructions. Please don't ship anything before you hear from us; returns sent without a request can't be matched to your order.

Return shipping within the US is paid by you unless the item arrived damaged, faulty or wrong, in which case we send a prepaid label.

Damaged, faulty or wrong item

Check your order when it arrives. If anything is damaged, doesn't work or isn't what you ordered, email us within 7 days with a photo and we'll replace it or refund it, your choice, at no cost to you.

Refunds

Once the return reaches us and we've checked it, we'll confirm your refund by email. It goes back to your original payment method within 10 business days; banks can take a few more days to show it. If it's been 15 business days since we confirmed and nothing has arrived, email us and we'll chase it.

Exchanges

The quickest way to swap is to return the item and place a new order once the return is accepted.

Sale items

Launch and holiday prices are real prices, so items bought on sale can be returned like anything else.

Questions? support@thecatsociety.co