Privacy Policy

This Privacy Policy explains how The Cat Society ("we", "us") collects, uses and shares your personal information when you visit our website or place an order. We keep it short and in plain English on purpose.

What we collect

Information you give us: your name, email address, shipping and billing address, phone number and payment details when you place an order, join our mailing list, leave a review or contact us.

Information collected automatically: your device type, browser, IP address, time zone, the pages you view and how you got to our site, collected through cookies and similar technologies.

How we use it

  • To process and deliver your order and send order confirmations, shipping updates and receipts.
  • To answer your questions and handle returns and refunds.
  • To screen orders for fraud.
  • To send marketing emails if you have joined our mailing list. You can unsubscribe at any time with the link in every email.
  • To understand how our site is used so we can improve it.

Who we share it with

We share your information only with the services we need to run the store:

  • Shopify, which hosts our store and processes payments. Shopify privacy policy.
  • Our fulfillment partner, which receives your name and shipping address to pack and ship your order.
  • Klaviyo, which sends our emails if you have subscribed.
  • Judge.me, which collects and displays product reviews.
  • Analytics and advertising partners (such as Google and Meta) to measure our ads and site performance.

We may also share information when required by law or to protect our rights. We never sell your personal information.

Cookies

Cookies keep your cart working, remember your preferences and help us understand site traffic. You can control cookies in your browser settings, and you can opt out of targeted advertising on our Your Privacy Choices page.

Your rights

You can ask to see, correct or delete the personal information we hold about you. If you live in California or the European Economic Area, you have additional rights under local law, including the right to opt out of the sharing of your data for targeted advertising. Send us a message and we will respond promptly.

How long we keep it

We keep order records for as long as we need them for tax and accounting purposes, and marketing data until you unsubscribe or ask us to delete it.

Children

Our site is not intended for anyone under 18, and we do not knowingly collect information from children.

Changes

We may update this policy from time to time. The latest version is always on this page.

Contact

Questions about privacy? Send us a message. The Cat Society, 1002 NW 36th St, Miami, FL 33127, United States.