Returns & Refunds

Every order from The Cat Society comes with 30 days to change your mind. Here is how returns, replacements and refunds work.

30-day returns

You have 30 days from the day your order is delivered to request a return. To be eligible, the item must be unused, in the condition you received it and in its original packaging, with all parts and accessories included. Your order number is your proof of purchase.

How to start a return

  1. Send us a message with your order number, the item you want to return and the reason.
  2. We reply with the return address and instructions.
  3. Pack the item securely in its original packaging and send it back with a tracked service.
  4. Once it arrives and has been checked, we email you to confirm your refund.

Please wait for our instructions before you send anything back. Packages sent without a return approval cannot be accepted.

Return shipping

If you are returning an item because you changed your mind, the cost of sending it back is paid by you. If the item arrived damaged, defective or wrong, we cover the cost of putting it right.

Damaged, defective or wrong items

Please check your order when it arrives. If something is damaged, defective or not what you ordered, send us a message within 30 days of delivery with your order number and a photo or short video of the issue. We will send a replacement or give you a full refund.

Items we cannot take back

  • Gift cards
  • Items that have been used, or are returned damaged or with parts missing
  • Items sent back without a return approval

Multi-packs

Multi-packs can be returned in full or in part. Returning part of a multi-pack refunds the amount you paid for the items you send back.

Refunds

Once your return has arrived and been checked, we email you to let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may need a few extra days to show it on your statement.

Questions

Not sure whether your item can be returned? Send us a message with your order number and we will help.